PARENT PORTAL

PARENT PORTAL

Policies

Included in the waiver signed by each family

Policies

Potty Training

  • All dancers must be fully potty trained in order to participate in any Dance Moves of Charleston activities. 

Tuition Policies

  • Dance Moves requires you to keep an up-to-date method of payment on file in your online account. If you do not provide this we will be asking you to do so before classes begin.  This can be a credit or debit (see fees below) or an ACH routing number (no fees apply). 

  • All tuition is due on the 1st of every month September through May for the school year and paid in full for the Summer season. 

  • If tuition or open balances are not already paid by the 15th, your method of payment on file will be AUTOMATICALLY RUN (even if you are NOT on auto draft) for any open balances including but not limited to tuitions, fees, dance apparel sales, etc. No exceptions.  

  • A $15 late fee will apply to all unpaid tuition that was declined or not able to be run on the 15th, and children will not be able to attend class unless this is paid. 

  • Tuition during the school year (September through May) is one fee, divided evenly into 9 monthly payments even when there are holidays or closings and we do not prorate tuition. 

  • Dance Moves of Charleston does not give credit, refunds, and/or prorating for class(es) missed due to holidays, vacations, illness, pandemics, state-wide closings, or weather.

  • During the school-year season (late August/September through May) each student pays a registration fee ($35 first dancer, $20 each additional dancer in the family). All registration fees are non-refundable and non-transferable. During the 2023-24 season each dancer that registers will receive a Dance Moves T-shirt.

  • During the school-year season classes there is one 10% discount eligible for each family. This includes dancers that take multiple classes and siblings.

  • There is a 5% multi-camp discount for Summer Camps 2024. This includes dancers that take multiple classes and siblings.

  • We gladly accept Visa, MasterCard, American Express, and Discover. Please note a 2.5% processing fee will be applied to all non-cash payments. We also offer ACH and accept checks and cash which do not have a processing fee. 

Sickness 

  • We have a stay-at-home policy for sickness. Please do NOT bring your child to Dance Moves if they are showing any sign of sickness or have a fever.

  • If a child complains of or shows any signs of sickness once they come into Dance Moves the parent will be called to pick them up immediately. 

Dress Code

  • Dance Moves does require a Dress Code. Please click here to see what that is for your child. We sell dancewear in the studio and also have an online store for your convenience. 

Makeup Policy

  • Each dancer may take up to two makeup classes per class per semester. Make-up classes must be scheduled within the same semester as the missed class. Make-up classes MUST be pre-scheduled through the studio office. Missed make-up classes will still count toward the 2 maximum make-up classes per class, per semester policy.

  • Missed Summer Camp days are not eligible for make-up days or classes.

Drop off and Pick up Policy

  • To keep sickness down and to keep your children safe all Dance Moves classes, camps, events, etc. are drop off only. Drop off occurs 5 minutes before class at the glass doors. Your child will be greeted by one of our staff and taken safely to their classroom. 

  • Parents are not allowed to hang out in the lobby or go in the rooms at both the studios and schools. 

  • Parents are encouraged to schedule a studio tour where we can show you around and you can meet our staff. We look forward to meeting you. 

  • Children should be picked up no later than 5 minutes after their class is done. Pick up is also at the glass doors. 

School-Year Season: Cancellations, Refunds and Account Credit Policies

  • School-Year Season classes (Late August/September through May) have a registration fee for every dancer. All registration fees are non-refundable and non-transferable. Each registration fee is valid through the same school-year season it was originally paid.

  • School year classes (Late August/September through May) require a 2-week cancellation. You must notify Dance Moves 2 weeks before the next month’s tuition is due in order to drop a class. For example, if you wish to no longer take classes after the month of December we must be notified by December 15 that you no longer wish to take class.

  • If your card is run as a result of us not knowing about you dropping, no refunds will be given.

  • Account credits expire 18 months after the amount was originally run on the account.

Summer Classes: Cancellations, Refund, and Account Credit Policies 

  • Summer class fees are due upon enrollment. All Summer class fees are non-refundable. 

  • If a student wishes to drop on or before June 3, 2024 only account credit is available for the Summer class fee(s). 

  • Account credits expire 18 months after the amount was originally run on the account.

  • If a student wishes to drop on or after June 4, 2024 all Summer class fees are non-refundable & non-transferable and no refunds or account credits will be given. 

Summer Camps: Cancellations, Refund, and Account Credit Policies 

  • Each weekly camp fee is due upon enrollment. Due to the popularity of our camps, $50 of every weekly camp fee is non-refundable and non-transferable upon enrollment. 

  • If a camper needs to DROP more than 3 weeks PRIOR to each weekly camp start date they may receive an account credit of the weekly camp fee MINUS the $50 non-refundable, non-transferable portion.

  • If a camper needs to SWITCH into a different camp more than 3 weeks PRIOR to their weekly camp start date they may switch in a different camp of the same value with no additional fees or penalties.

  • If a camper needs to DROP less than 3 weeks before each weekly camp start date they may receive an account credit MINUS the $50 non-refundable, non-transferable portion of the fee ONLY IF their spot in the camp is filled. If the spot is not filled by another camper the full weekly camp fee is forfeited and is non-refundable and non-transferable.

  • If a camper needs to SWITCH into a different camp less than 3 weeks before their weekly camp start date they may switch into a different camp of the same value with no fees or penalties ONLY if their spot in the original camp week is filled.

  • Account credits expire 18 months after the amount was originally run on the account.

Special Programs, Events, and Birthday Parties: Cancellations, Refund, and Account Credit Policies 

  • Birthday Parties: Birthday party deposits are not refundable.

  • Programs (parent night out, special classes, etc) require a week’s notice of cancellation and only credit is available. Last-minute cancellations are not eligible for refunds or credits. 

Medical Conditions/Diagnoses & Behavior Plans

  • I have notified Dance Moves Staff of any medical conditions and/or diagnoses that instructors or staff should know about by emailing Jessica@DanceMovesofCharleston.com.

  • I understand that a member of the Dance Moves administrative team will follow up with a phone call and/or email to schedule a 1-1 meeting to discuss my dancer’s specific needs.

  • I understand that programs with Dance Moves are a group activity and that Dance Moves staff cannot give 1:1 care to any particular child. Please note that Dance Moves does welcome and encourage ABA or medical professional assistance in our classrooms if this will benefit your child. 

  • I understand that Dance Moves staff are trained professional dancers and not medical professionals.

Behavior Procedure for all Participants: 

  • 1st offense: Dance Moves staff will email parent/guardian regarding behavior.

  • 2nd offense: Dance Moves staff will schedule a phone call with the parent/gaurdian to discuss behavior.

  • 3rd offense: Dance Moves staff will schedule an in-person parent meeting to discuss and implement a plan (ie ABA or medical professional assistance).

  • 4th offense: The child must be removed and can try again at a later date.

Email & Communication Policy

  • Dance Moves does communication via email. Make sure you are checking your spam folder for such communication. Dance Moves is not responsible for emails going into spam. Emails from Dance Moves will be sent from addresses that end with @dancemovesofcharleston.com as well as our system email no-reply@thestudiodirector.biz.  Make sure you are set to receive these in your INBOX